Refund policy

1. Returns Eligibility:

• Silicone hoses must be in their original, unused condition to be eligible for a return.
• Returns are typically accepted within 14 days from the date of purchase.
• Custom or special order silicone hoses may not be eligible for returns unless they are defective.

2. Defective or Damaged Items:

• If you receive a defective or damaged silicone hose, please contact our customer service team within 7 days of receiving the product to arrange for a return or exchange.

3. Returns Process:

• To initiate a return, please contact our customer support team to request a Return Merchandise Authorization (RMA) number.
• Include the RMA number with the returned item(s) for efficient processing.
• Customers are typically responsible for return shipping costs unless the product is defective or damaged.

4. Refunds:

• Once we receive your returned item and inspect it, we will process your refund.
• Refunds are typically issued to the original payment method.
• Please allow 5 business days for the refund to appear in your account.

5. Exchanges:

• If you wish to exchange a silicone hose for a different size or style, please contact our customer support team to arrange for an exchange.

6. Restocking Fees:

• We may charge a restocking fee for returns that are not due to defects or damage.

7. Warranty:

• Our products backed by a 10-year warranty.

8. Policy Changes:

• We reserve the right to modify this return and refund policy at any time. Any changes will be posted on our website.